Reputation Management
Reputation management brings all of the factors that contribute to your business’s online presence in one place, so you can take control of your online reputation.
With Reputation Management, you can keep on top of online activity affecting the reputation of a business, including reviews, listings, and social media, helping you see everything at a glance all from one centralized dashboard.
How does it work?
Hear what’s being said all over the web: Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks.
You vs. the competition: Examine how your business performs against the competition on search engines, in regards to review ratings, total reviews, and perform social comparisons.
Automated reports and alerts: Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.
Why is online review monitoring important?
With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.
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