Chatbot
AI Powered Live Chat + BusinessText Messaging
We blend the power of artificial intelligence with human intelligence to maximize the effectiveness of live chat for sales or support success. Your A.I. driven virtual sales assistant will qualify site visitors, gather contact information and route users who need further assistance to a human so you only jump into conversations that matter.
Chatbot Pro also includes a dedicated phone number, 500 text messages per month and a built-in SMS chatbot.
Business Text Messaging: Enable text messaging in the AI Powered Live Chat widget and make it easy for customers to seamlessly transition from web chat to SMS chat using your dedicated SiteGlue phone number. Enable our AI Powered SMS chatbot to instantly respond to incoming messages or disable the SMS chatbot to have two-way text message conversations with customers on your website.
Proactive chat: Allow businesses to prompt a chat with a customer after they've spent a specific (and pre-determined) amount of time on the site.
Personalize all your conversations: The profile of the customer who entered the chat will be directly displayed as soon as the conversation starts.
Instant Lead Notifications: Chatbots are engaging new customers on your website, 24 hours a day, 7 days a week. We’ll send your team email notification with hot lead contact information, chatbot conversation transcript, real time chatbot analytics and a link to instantly follow up with new leads by phone, text message and email using the Chatbot Dashboard.
Bot-To-Human Handoff: The website chatbot widget continuously monitors the status (Online/Offline) of your chatbot conversation and makes it easy for you STOP the chatbot and start a LIVE CHAT conversation with visitors on your website. At anytime in the chatbot conversation, a visitor can ask for help from an operator or live person and chatbot instantly sends you an email notification as well as a desktop notification so you can have a LIVE CHAT conversation with potential new leads on your website.
Results You Can Measure: Monitor chatbot activity and conversations in real time. Log into the dashboard at any time to get a weekly, monthly and year to date summary of chatbot messages, conversations, new leads and conversation rate.
